Refund policy

Last updated: 17 August 2026

We want you to feel confident choosing SHEGO.

Here's the simple version of our returns, refunds, 14-day play guarantee and warranty policy:

Try a paddle: If the 14-Day Play Guarantee was offered when you purchased your SHEGO paddle, you can try it on court and request a return within 14 days of delivery.

Changed your mind: Unused SHEGO products can be returned within 30 days of delivery, subject to the conditions below.

Something wrong: If your product is faulty, damaged or incorrect, please contact us. Faulty products are handled separately under our 12-Month SHEGO Paddle Warranty, where applicable, and your rights under the Australian Consumer Law.

Our voluntary return policies and warranty are in addition to your rights under the Australian Consumer Law.

1. 14-Day Play Guarantee

We know choosing a paddle online can be difficult when you haven't played with it first.

Where the 14-Day Play Guarantee is advertised on the product or offered at the time of purchase, you can take your SHEGO paddle on court, give it a genuine try and decide whether it feels right for your game.

You have 14 days from delivery to contact us and request a return under the Play Guarantee.

What you can do

You're welcome to use the paddle for normal pickleball play during the trial period.

Minor signs of genuine trial use, such as light ball marks, are okay.

To qualify for the Play Guarantee

Contact us within 14 days of delivery.
Use the paddle only for normal pickleball play.
Return it clean and in good condition.
Light signs of reasonable trial play are acceptable.
The paddle must not have significant scratches, chips, cracks, gouges, edge damage, impact damage or excessive wear.
The paddle must not have been misused, deliberately damaged or structurally modified.
Include all original components supplied with the paddle.
Include the original packaging where reasonably possible.
Provide proof of purchase.

Unless the offer at the time of purchase states otherwise, the Play Guarantee is limited to one played paddle per customer. If you purchase more than one paddle, additional paddles must remain unused to qualify for our 30-Day Change-of-Mind Return.

The Play Guarantee does not cover damage caused by misuse, accidental damage, improper care, abnormal use, modification or excessive wear.

These limitations relate only to our voluntary Play Guarantee and do not limit your rights in relation to a faulty product under the Australian Consumer Law.

Bundles and promotional items

If your paddle was purchased as part of a bundle, all bundle items must be returned to receive a full refund for the bundle.

If you wish to keep part of the bundle, please contact us. Any refund may be adjusted to reflect the items you keep.

Complimentary or promotional items supplied as part of the purchase should also be returned. If a promotional item is not returned, its stated or reasonable retail value may be deducted from the voluntary Play Guarantee refund.

Play Guarantee return costs

Return postage under the Play Guarantee is the customer's responsibility.

Any delivery charge you paid on the original order is not refundable for a Play Guarantee return.

If your original order qualified for free shipping, we do not deduct an additional outbound shipping charge from your refund.

Once we approve your Play Guarantee return, please send it within 7 days of receiving your return instructions.

The Play Guarantee is a voluntary change-of-mind offer from SHEGO. It does not limit any rights you may have under the Australian Consumer Law.

2. 30-Day Change-of-Mind Returns

Changed your mind before using your SHEGO purchase? That's okay.

You may request a return of an eligible unused product within 30 days of delivery.

This includes unused:

Pickleball paddles
Paddle covers
Pickleballs
Accessories
Eligible bundles

To qualify

The product must:

Be unused
Be clean and free from marks, damage or signs of use
Be in the same condition in which you received it
Include all original components and accessories
Include original packaging where reasonably possible
Be accompanied by proof of purchase

We don't accept used products for ordinary change-of-mind returns.

The exception is a paddle purchased while our 14-Day Play Guarantee was offered and returned in accordance with that offer.

Return conditions applying to change-of-mind purchases do not restrict your rights if a product is faulty or otherwise fails to meet the consumer guarantees under Australian law.

3. How to Start a Return

Please contact us before sending anything back:

Email: letsplay@shegopickleball.com

Please include:

Your order number
The product you want to return
The reason for the return

We'll let you know which return pathway applies and provide return instructions.

Once a voluntary Play Guarantee, change-of-mind or exchange return is approved, please send the item within 7 days of receiving our instructions.

Returns should be sent to:

SHEGO Sports Co
38 Commercial Road
Shenton Park WA 6008
Australia

We recommend using tracked postage. For voluntary returns, responsibility for the product remains with you until it is delivered to us.

4. Return Shipping Costs

For Play Guarantee returns, change-of-mind returns and change-of-mind exchanges, return postage is the customer's responsibility.

Original delivery charges are not refundable for these voluntary returns.

If you received free shipping, we do not deduct a separate outbound shipping charge from your refund.

Different rules apply where a product is faulty or otherwise covered by the Australian Consumer Law. See below.

5. Damaged, Faulty or Incorrect Products

Please check your order when it arrives.

If your order arrives damaged or you receive the wrong item, contact us as soon as possible — ideally within 7 days — so we can resolve it quickly.

This 7-day request is not a deadline for exercising your rights in relation to faulty products.

If you discover a fault later, please contact us when you become aware of it.

Email: letsplay@shegopickleball.com

Please provide, where relevant:

Your order number or other proof of purchase
A description of the problem
Photos or video showing the issue
Photos of the packaging if the item appears to have been damaged in transit

We may request reasonable additional information or ask you to return the product so we can assess it.

A faulty product does not need to be returned in its original packaging.

Returning a product for assessment

For products that can easily be posted, we may ask you to return the product for assessment.

Please keep your postage receipt.

If we confirm that the product has a fault covered by the Australian Consumer Law, we will reimburse your reasonable return postage costs.

If our assessment finds that the product is not faulty and the issue is not covered by our voluntary warranty or the Australian Consumer Law, return or redelivery costs may remain your responsibility.

6. 12-Month SHEGO Paddle Warranty

SHEGO pickleball paddles are covered by our 12-Month SHEGO Paddle Warranty against defects, commencing from the original date of purchase.

This voluntary warranty is in addition to your rights under the Australian Consumer Law.

What the warranty covers

For 12 months from purchase, SHEGO warrants the paddle against defects in materials or workmanship arising during normal intended use.

This may include a manufacturing defect affecting the paddle's structural integrity or normal function.

What the warranty does not cover

Our voluntary warranty does not cover problems caused by:

Normal wear and tear
Normal cosmetic wear
Surface scratches or ball marks that do not affect function
Ordinary grip wear
Accidental damage
Ground, wall, fence or other impact damage
Misuse or abnormal use
Improper care or storage
Deliberate damage
Structural modification or alteration where that modification caused or contributed to the problem

Nothing in these exclusions removes any rights you may independently have under the Australian Consumer Law.

Making a warranty claim

Contact:

SHEGO Sports Co
38 Commercial Road
Shenton Park WA 6008
Australia

Email: letsplay@shegopickleball.com

Please provide:

Your name and contact details
Your order number or other proof of purchase
A description of the problem
Clear photos or video where appropriate

We may ask you to return the paddle for assessment.

What SHEGO will do

If your claim is accepted under our 12-Month SHEGO Paddle Warranty, SHEGO will provide an appropriate remedy underGO will do

If your claim is accepted under our 12-Month SHEGO Paddle Warranty, SHEGO will provide an appropriate remedy under the warranty, which may include repair, replacement or refund.

Where your rights under the Australian Consumer Law give you the right to choose a particular remedy, those rights are not affected by the terms of this warranty.

Warranty claim expenses

You may be asked to post an easily returnable paddle to SHEGO for assessment.

Keep your postage receipt.

If your warranty claim is accepted, SHEGO will reimburse reasonable return postage costs you incurred in making the claim. Send a copy of your postage receipt to letsplay@shegopickleball.com and we will arrange reimbursement.

If no defect covered by the warranty or Australian Consumer Law is found, reasonable return or redelivery costs may remain your responsibility. We will let you know before incurring any additional charge on your behalf.

The benefits provided by the 12-Month SHEGO Paddle Warranty are in addition to other rights and remedies available to you under law.

7. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Our 14-Day Play Guarantee, 30-Day Change-of-Mind Return and 12-Month SHEGO Paddle Warranty are additional voluntary benefits. Your statutory consumer rights are not limited to 7, 14, 30 days or 12 months.

Mandatory Australian Consumer Law notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Exchanges

If you ordered the wrong item, colour or style and would prefer another product, contact us at:

letsplay@shegopickleball.com

Unused products must meet the conditions of our 30-Day Change-of-Mind Return.

For change-of-mind exchanges, return postage and any applicable postage for sending the replacement product are the customer's responsibility.

Alternatively, we may ask you to return the original item for a refund and place a new order for your preferred product.

If your product is faulty, your rights are determined separately under the Australian Consumer Law and, where applicable, the 12-Month SHEGO Paddle Warranty.

9. Items Not Returnable for Change of Mind

Unless otherwise stated, the following cannot be returned simply because you change your mind:

Gift cards
Digital products, including downloadable guides
Clearance or final-sale items clearly identified as such before purchase
Custom, personalised or special-order products
Used products, except paddles qualifying for the 14-Day Play Guarantee

These exclusions apply only to voluntary change-of-mind returns.

They do not exclude or limit your Australian Consumer Law rights if a product is faulty or otherwise fails to meet a consumer guarantee.

10. Refunds

When we receive a return, we'll inspect it and let you know whether it meets the conditions applying to that return.

Play Guarantee

For an approved 14-Day Play Guarantee return, we'll refund the eligible purchase price of the returned paddle or bundle, subject to the conditions above.

Original paid shipping charges are not refundable.

Change of mind

For an approved 30-Day Change-of-Mind Return, we'll refund the eligible purchase price of the returned product.

Original paid shipping charges are not refundable.

Faulty products

Refunds and other remedies for faulty products are handled in accordance with the Australian Consumer Law and, where applicable, the 12-Month SHEGO Paddle Warranty.

Approved refunds will be returned to your original payment method, generally within 10 business days of approval.

Your bank or payment provider may take additional time to process the payment after SHEGO issues the refund.

If more than 15 business days have passed since we told you your refund was approved, please contact:

letsplay@shegopickleball.com